Betting Rules

General betting conditions

By opening an account, depositing funds, placing a wager or using a betting service, you confirm that you have read and accepted the rules applying to that service. These rules may include general account conditions, game-specific rules, promotional terms and information shown on the relevant betting page. If a specific game or market rule differs from a general rule, the specific rule will generally apply to that game or market.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for understanding and complying with the laws that apply to you. Access to a website or service does not mean that use is lawful in every location. Aussie Play Casino may restrict or refuse access where required by law, regulation, technical controls or an internal compliance process.

An account may only be used by the person who registered it. You must provide information that is accurate, complete and current. You must not create an account for another person, allow another person to use your account or use an account belonging to someone else. Account credentials and payment details must be kept secure. Notify the operator promptly if you believe that your account has been accessed without permission.

• You must meet the applicable minimum age requirement before using the service.
• You must not place wagers on behalf of another person or permit another person to place wagers through your account.
• You must not use the service for unlawful activity, fraud, money laundering or another prohibited purpose.
• You must not attempt to interfere with the website, games, betting systems, payment systems or security controls.
• You must not use software, devices or methods intended to gain an unfair advantage or manipulate an outcome.
• You must not hold multiple accounts where this is prohibited by the applicable account terms.

A bet is normally accepted only when it has been successfully submitted and recorded by the betting system. A message, screen display or apparent submission does not necessarily mean that a wager has been accepted. Check your account history or bet confirmation where available. If a wager does not appear to have been accepted, do not assume that it is active.

Placing and confirming wagers

Before placing a bet, check the selected game, event, market, outcome, stake, odds and any displayed terms. You are responsible for reviewing the details before confirming the wager. Once accepted, a bet generally cannot be changed or withdrawn unless a specific cash-out, cancellation or amendment feature is made available and the relevant conditions are met.

Displayed odds, prices, balances and other information may change before a wager is accepted. Where the system requires confirmation of changed odds or terms, the wager will not be accepted until you confirm the change. If information is displayed incorrectly because of a clear technical, human or system error, the operator may review and correct the affected wager in accordance with the applicable rules and law.

Minimum and maximum stakes, available betting options, payment requirements and other conditions may vary by game, market, account, jurisdiction or transaction method. The conditions shown at the time of placing a bet are important. Promotional funds, bonus balances and deposited funds may also be subject to separate wagering or use conditions. Those conditions will apply where they are presented to you.

Technical interruptions and duplicate wagers

Internet connections, devices, software and communications networks can experience delays or interruptions. You should not repeatedly submit a bet if the first attempt appears delayed. Check your bet history before trying again. If duplicate wagers are created because of a system issue, they may be reviewed under the applicable rules.

Aussie Play Casino may suspend betting on a market, game or event, remove an option, delay acceptance or prevent further wagers where there is a technical problem, unusual activity, a security concern, an integrity issue or another legitimate reason. Such action may occur before or after an event or game begins.

Game and market information

The rules displayed for a particular game, sport, event or market may explain how selections are made, how outcomes are determined and how wagers are settled. You should review those rules before placing a wager. If information is unclear, do not place the bet until you understand the relevant conditions.

You are responsible for checking that your device, internet connection and account are working correctly before confirming a wager. The operator is not responsible for a wager that was not received because of a problem with your device, connection or other equipment, subject to any rights you may have under applicable law.

Results, settlement and payments

Bets are settled using the official result or settlement information selected for the relevant game, event or market. The applicable rules should explain how outcomes are determined, including requirements relating to scheduled start times, abandoned events, postponed events, incomplete contests, dead heats, ties or other unusual circumstances.

Where a result is changed after initial publication, the operator may update settlement if the applicable rules allow it. A result is not necessarily changed because of a later appeal, administrative decision or correction unless the relevant rules provide for that change. Settlement methods may differ between products, so review the information displayed for the particular wager.

• A bet may be cancelled or declared void if the relevant event or game is not offered, cannot be completed or is affected by a material error.
• A market may be suspended or declared void where its integrity or accuracy cannot reasonably be confirmed.
• Incorrectly settled bets may be reviewed and corrected where an error has occurred.
• A wager may be referred for review if there is suspected fraud, misuse, prohibited activity or a breach of the applicable terms.
• Where a bet is void, the return will generally be handled according to the specific rules for that bet.

If a wager is settled incorrectly, raise the matter through the available support or complaint process. Include enough information to identify the bet, such as the date, product, market and transaction reference if one is shown in your account. Do not send passwords, full payment card details or other unnecessary sensitive information.

Deposits, withdrawals and account balances

Deposits, withdrawals, refunds and other account transactions are subject to the payment method, verification checks and applicable account terms. A request may be delayed or declined where additional information is required, a payment method is not supported, the transaction cannot be verified or restrictions apply. You must use a payment method that belongs to you or that you are authorised to use.

Account balances may be adjusted to correct an obvious error, duplicate transaction, incorrect settlement or unauthorised activity. If an error results in funds being credited to your account, you should not use those funds and may be required to return them. The operator may take reasonable steps to protect customers, the service and the integrity of betting activity.

You should keep records of deposits, withdrawals, wagers and account messages where possible. If you notice an unfamiliar transaction or an unexplained balance adjustment, secure your account and raise the matter through the available support channel without delay.

Responsible betting and compliance

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money that you can afford to lose. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are distressed, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

1. Decide how much time and money you can afford to spend before you start.
2. Do not chase losses or increase stakes to try to recover money.
3. Take regular breaks and stop if gambling is no longer enjoyable.
4. Use available account controls, limits, time-outs or self-exclusion options where appropriate.
5. Do not borrow money or use essential household funds for gambling.
6. Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

Aussie Play Casino may apply identity, age, source-of-funds, payment and other verification checks. You may be asked to provide documents or information to meet legal, regulatory, security or responsible gambling requirements. If requested information is not provided within the relevant timeframe, access to betting, deposits, withdrawals or other account functions may be limited.

The operator may monitor betting activity for security, integrity, responsible gambling and compliance purposes. Accounts or transactions may be restricted, suspended or closed where there is a suspected breach of these rules, the Terms and Conditions, applicable law or a requirement of a relevant authority. Any action taken will be handled in accordance with the applicable terms and legal obligations.

If you have a question about a bet, settlement, account restriction or responsible gambling option, use the available contact or support channel shown on the website. For urgent gambling-related concerns, seek help from an appropriate Australian support service or a qualified health professional.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to the service, applicable requirements or operational processes. The current version published on the website will apply to future use of the service. You should review the rules regularly and before placing wagers if you have not used the service recently.