Privacy Policy

Information we may collect

Aussie Play Casino may handle information that players provide directly, information created through use of the website and information received from relevant service providers. The information collected will depend on how a player uses the platform, the features accessed and the checks that may be required before certain services can be provided.

Account and identity details

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, contact details, login information and account preferences. Players may also be asked to provide information needed to confirm identity, age or eligibility to use gambling services.

Verification and compliance information

To support verification, responsible operation and the prevention of fraud or other misuse, the site may handle copies or details from identity documents, proof of address, information about the source or use of funds, and records of checks carried out on an account. These checks may be completed by Aussie Play Casino or by specialist service providers acting on its behalf.

Payment and transaction records

The site may process records relating to deposits, withdrawals, wagers, winnings, account balances, refunds and other transactions. Payment providers may handle payment information in accordance with their own privacy notices. Where appropriate, Aussie Play Casino may receive transaction confirmations or limited payment details rather than complete payment credentials.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, pages visited, referring website, approximate location, login activity and information about how the site is used. This information helps the site operate securely, understand performance and identify unusual activity.

Communications and support records

If a player contacts customer support, sends a request or communicates with the site through an available channel, records of that communication may be retained. This can include the content of messages, account information supplied for verification and details needed to investigate or resolve a question.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the gambling platform, providing requested services and meeting applicable obligations. Depending on the circumstances, information may be used for the following purposes:

• Creating, administering and maintaining a player account.
• Processing deposits, withdrawals, transactions and account requests.
• Confirming identity, age and eligibility to use the platform.
• Carrying out anti-fraud, security, risk and responsible gambling checks.
• Monitoring activity for unusual, prohibited or potentially harmful behaviour.
• Providing customer support and responding to questions, complaints or requests.
• Sending essential service messages about accounts, transactions, security or changes to important terms.
• Personalising website functions and remembering selected preferences.
• Understanding website use, testing features and improving performance.
• Meeting legal, regulatory, tax, accounting, dispute-resolution or law-enforcement requirements.
• Detecting, investigating and preventing unauthorised access, scams, abuse or other unlawful activity.
• Sending promotional communications where permitted and where the player has provided the required permission or has not opted out.

Where information is used for marketing, players can change their preferences or withdraw consent. Withdrawing consent will not affect processing that is necessary to provide account services, complete transactions, maintain security or meet legal obligations. Players may still receive important operational messages where those messages are needed to manage an account or provide a requested service.

Sharing information

Information may be shared with trusted providers that help operate the website and deliver services. These providers may include payment processors, identity and verification services, fraud-prevention providers, technology and hosting suppliers, customer-support tools, analytics providers and professional advisers. They should receive information only as needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected fraud or unlawful conduct, to enforce relevant terms, or to respond to a valid request from an authorised public body. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate safeguards.

Cookies, security and retention

Cookies and similar technologies

Aussie Play Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, measure performance and understand how visitors use the platform. Some cookies may be provided by service partners that help with analytics, security or website features.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect some website functions, including sign-in, preferences or other features that depend on saved information. Browser controls may also allow a player to remove cookies already stored on a device.

Security measures

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or supplier policies. No website, online transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords and avoid sharing account credentials.

Keeping information

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, resolve disputes, maintain records, protect the platform or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to any continuing legal, security or dispute-related requirements.

Children and unauthorised use

The platform is intended for people who are legally permitted to participate in gambling in their location. The site does not knowingly seek to collect information from children or people who are not eligible to use gambling services. If a player believes information has been provided by an ineligible person, they should contact support so the matter can be reviewed.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is handled. Players may also request that inaccurate or incomplete information be corrected. In some circumstances, a player may request deletion of their personal information or ask for processing to be limited. These requests may be subject to exceptions where information needs to be retained for security, dispute handling, account administration or a period required by law.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@aussieplaycasino.best. Please describe your request clearly and include enough information for the relevant account to be identified. For security, additional information may be requested to confirm that the request comes from the account holder.

• Access: ask for confirmation of whether personal information is held and, where available, a copy or summary of that information.
• Correction: identify information that is inaccurate, out of date or incomplete and provide the correct details.
• Deletion: ask for personal information to be removed where there is no continuing reason to retain it.
• Marketing consent: withdraw permission for promotional messages or update marketing preferences.

A request to delete information or withdraw marketing consent does not necessarily close an account or cancel transactions already made. Information needed for account security, legal compliance, responsible gambling checks, dispute resolution or other legitimate purposes may continue to be retained or used. Players can also use an unsubscribe option included in promotional messages where one is provided.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website and will apply from the date it is published, unless another date is stated. Players should review this page periodically to remain informed about how information is handled.