Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Aussie Play Casino website, account services, games, promotions and other related features. They should be read together with any privacy information, responsible gaming guidance, payment information and game-specific rules made available on the website. If a separate rule applies to a particular game or promotion, that rule will also form part of these terms.

By accessing the website, registering an account, making a deposit or using any service, you agree to comply with these terms. If you do not agree, you should stop using the website. We may update these terms from time to time to reflect operational, legal, regulatory or technical changes. Updated terms may be published on the website, and continued use after an update may indicate acceptance of the revised terms.

Eligibility and lawful use

You must meet all applicable legal age and eligibility requirements before using online gambling services. You are responsible for checking that online gambling is lawful in the place where you live and access the website. You must not use the website where participation is prohibited by law, by these terms or by any applicable restriction.

• You must provide accurate, current and complete information when registering or using an account.
• You must be legally entitled to participate in gambling activities in your location.
• You must use the website for your own personal purposes and not on behalf of another person.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow the instructions, rules and restrictions shown for each available game or service.

Account security

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from an issue outside your reasonable control. Do not share your password or allow another person to access your account. You should notify the relevant support channel through the website as soon as possible if you suspect unauthorised access, incorrect account activity or a security concern.

Only one account may be used by each player unless an alternative arrangement is expressly permitted. Accounts must not be transferred, sold, lent or operated by another person. We may restrict, suspend or close an account where information appears inaccurate, where account security is at risk, or where activity may breach these terms or applicable requirements.

2. Deposits, withdrawals and account balances

Available payment methods, processing requirements and any applicable conditions will be shown on the website. You may only use a payment method that you are authorised to use. Payments made by another person, or payments connected with unlawful activity, may be rejected, returned or investigated. You should ensure that the name and details associated with a payment method are consistent with your account information.

Before processing certain deposits or withdrawals, we may request information to verify your identity, age, payment ownership or source of funds. Verification requests are intended to protect players, the service and the wider payment system. Failure to provide requested information may result in a delay, restriction or refusal of a transaction, or a restriction on account access where permitted by law.

You should check transaction details before confirming a deposit or withdrawal. Once a transaction has been submitted, cancellation may not always be possible. Any displayed processing times are estimates and may be affected by payment providers, verification checks, security reviews, technical issues or circumstances outside our control. Your bank or payment provider may apply its own fees, conversion rates or conditions.

Game balances and errors

A real-money balance must not be treated as a bank account and does not normally earn interest. If an obvious technical, pricing, display or settlement error affects a transaction or game result, we may correct the error and take reasonable steps to restore the position that would have applied without the error. If funds are credited to your account by mistake, you must not use them and should notify us through the available website support process.

Game outcomes are determined by the applicable game rules and approved technical systems. Except where an error or unlawful activity is established, results recorded by the service will generally be treated as final. You should not attempt to interfere with, manipulate or reverse-engineer any game, transaction or website feature.

3. Games, promotions and prohibited conduct

Each game may have its own rules covering participation, stakes, outcomes, settlement and any applicable restrictions. You are responsible for reading those rules before playing. The availability of a game may vary according to location, account status, technical requirements or legal restrictions. We do not guarantee that every game or feature will always be available.

Promotions and offers

Promotions, bonuses, rewards and other offers are subject to the specific terms displayed with the relevant offer. These may include eligibility requirements, opt-in conditions, qualifying transactions, expiry dates, wagering or play-through requirements, game restrictions, withdrawal conditions and limits. You should review the complete offer terms before participating. If there is an inconsistency between general information and the specific promotion terms, the specific promotion terms will generally apply.

We may change, suspend or withdraw a promotion where this is reasonably necessary, including where an offer is affected by technical issues, misuse, suspected fraud or legal requirements. A promotion must not be used in a way that is unfair, abusive or inconsistent with its purpose. We may refuse or remove a promotional benefit where eligibility conditions have not been met.

Prohibited activity

You must not use software, devices, scripts or techniques intended to gain an unfair advantage, disrupt the website, influence a game outcome or bypass account, location or security controls. You must not introduce malicious code, test vulnerabilities without permission, scrape restricted information or interfere with another player’s use of the service.

• Fraudulent deposits, chargebacks or payment reversals made without a valid reason.
• Collusion, coordinated play, account sharing or attempts to manipulate game activity.
• Using another person’s identity, account, payment method or verification documents.
• Circumventing a self-exclusion, account restriction or responsible gaming measure.
• Using the website to launder money or conceal the origin or ownership of funds.
• Conduct that is threatening, abusive, discriminatory or harmful towards staff or other players.

Where prohibited activity is suspected, we may investigate and take proportionate action. This may include cancelling a transaction, withholding an unlawful or incorrectly awarded benefit, restricting features, suspending an account or closing an account, subject to applicable law and any relevant review obligations.

4. Privacy, responsible use and service limitations

Privacy and information handling

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected or used for account administration, identity and age checks, payment processing, customer support, security, fraud prevention, responsible gaming and legal compliance. You should review the privacy information to understand how information may be collected, used, stored and disclosed.

Responsible gaming

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only play with money you can afford to lose, set personal limits and take breaks. The website may provide tools or information to help you manage play, such as deposit controls, time reminders, account restrictions or self-exclusion options. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support from an appropriate Australian gambling support service.

Responsible gaming tools are not a guarantee that gambling-related harm will not occur. You remain responsible for using available controls and for providing accurate information when requesting assistance. Requests for restrictions or self-exclusion may be subject to verification and processing requirements. Once applied, a restriction may limit access to some or all services for the relevant period.

Website availability and liability

We aim to keep the website secure and available, but uninterrupted access cannot be guaranteed. Services may be unavailable or restricted because of maintenance, updates, network problems, device compatibility, payment issues, security events, legal requirements or circumstances outside reasonable control. You are responsible for using suitable equipment, software and internet access.

To the extent permitted by Australian law, we are not responsible for loss caused by your failure to protect account details, your misuse of the website, unauthorised access resulting from your actions, interruptions outside reasonable control or reliance on information that was not intended as financial, legal or personal advice. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

Complaints and governing requirements

If you have a question or complaint, use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. We may ask for further details, account information or supporting documents. Complaints are assessed fairly and may involve transaction records, game records, communications and relevant verification information.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply as far as permitted by law. These terms are intended to operate with applicable Australian consumer, privacy, gambling and other laws. You should read the current version published on the website before using the service, as the applicable terms may change.